Terms and Conditions

Welcome to Divine Diamonds & Jewelry (“Divine Diamonds,” “we,” “us,” or “our”). These Terms and Conditions govern your use of our website and your purchase of products through our online store. By accessing or using our website, you agree to these Terms and Conditions.

If you do not agree with these terms, please do not use our website or place an order.

About Our Store

Divine Diamonds & Jewelry provides fine jewelry, including but not limited to diamonds, engagement rings, wedding bands, necklaces, bracelets, earrings, watches, and other jewelry products.

Product descriptions, photographs, specifications, availability, and prices are provided for informational and purchasing purposes and may occasionally contain errors or inaccuracies.

Eligibility

You must be legally able to enter into a binding contract in your jurisdiction to make purchases through our website.

By placing an order, you represent that the information you provide is accurate and that you are authorized to use the payment method provided.

Product Information

We make reasonable efforts to display our jewelry and gemstones as accurately as possible. However, colors, finishes, sizes, proportions, and other visual characteristics may appear differently depending on your device or screen.

Natural and lab-grown diamonds and gemstones may vary in color, clarity, inclusions, shape, and appearance. These variations are inherent characteristics of the materials and are not considered defects.

Unless expressly stated otherwise, photographs are for illustrative purposes and may not represent the exact item or stone received.

Prices

All prices are subject to change without notice.

We reserve the right to correct pricing errors, typographical errors, or inaccuracies. If an error affects your order, we may contact you before fulfillment to confirm whether you wish to proceed at the corrected price or cancel the order.

Applicable taxes, shipping charges, customs duties, and other fees may apply.

Orders and Order Acceptance

An order placed through our website constitutes an offer to purchase.

Order confirmation does not guarantee acceptance or product availability.

We reserve the right to accept, decline, limit, or cancel any order for lawful reasons, including suspected fraud, payment issues, inventory limitations, or pricing errors.

If an order is canceled after payment, a refund will be issued to the original payment method where applicable.

Payment

We accept payment methods shown at checkout.

You authorize us to charge your selected payment method for the full order amount, including taxes and shipping.

We may require additional verification for high-value transactions.

Orders may be delayed or canceled if payment cannot be authorized or verified.

Shipping and Delivery

Delivery timelines are estimates only and are not guaranteed unless expressly stated in writing.

We are not responsible for delays caused by carriers, customs, weather, incorrect addresses, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information. High-value shipments may require adult signature upon delivery.

International Orders

International customers are responsible for all customs duties, import taxes, and related fees.

We are not responsible for delays caused by customs authorities.

Customers must ensure that products comply with import laws in their country.

Returns and Exchanges (Revised & Clarified)

Eligibility

To be eligible for return, items must be:

• Unworn, unused, and in original condition
• Returned with all original packaging, certificates, tags, and documentation
• Returned within the stated return period (if applicable)

We reserve the right to refuse any return that shows signs of wear, damage, alteration, resizing, or missing components.

Non-Returnable Items (Final Sale)

The following items are final sale and not eligible for return or exchange:

• Custom or made-to-order jewelry
• Engraved or personalized items
• Resized or modified pieces
• Special order items
• Items marked “Final Sale” at purchase

Certificates and Documentation

Where applicable, diamonds or gemstones must be returned with original grading reports or certificates. Missing certificates may result in rejection of the return or deduction from refund value.

Inspection and Approval

All returns are subject to inspection upon receipt. We reserve the right to:

• Reject returns that do not meet eligibility requirements
• Adjust refund amounts for missing items, damage, or wear
• Refuse returns that do not comply with policy terms

Refund Timing

Approved refunds will be issued to the original payment method within a reasonable processing period after inspection.

Custom and Personalized Jewelry

Custom, engraved, resized, or made-to-order jewelry may not be canceled or returned once production begins.

Customers are solely responsible for ensuring all submitted specifications are accurate. We are not responsible for errors in approved customer-provided details.

Jewelry Sizing and Measurements

Customers are responsible for providing accurate sizing information.

We recommend professional sizing for high-value or custom pieces. Resizing fees may apply.

Diamonds and Gemstone Documentation

Grading reports are provided for identification purposes only and do not constitute guarantees of value, investment performance, or future pricing.

Customers should review all documentation before purchase.

Product Care

Jewelry requires proper care and maintenance.

We are not responsible for damage resulting from:

• Normal wear and tear
• Improper use or storage
• Exposure to chemicals or impact
• Unauthorized repairs or modifications

Warranty (Revised & Clarified)

Coverage

If a product includes a manufacturer or store warranty, the specific terms will be provided at the time of purchase or delivery.

Unless expressly stated in writing, warranties are limited to manufacturing defects only.

Exclusions

Warranties do not cover:

• Normal wear and tear (including scratches, tarnishing, or fading)
• Loss of stones due to impact or misuse
• Damage from accidents, abuse, or improper care
• Unauthorized repairs, resizing, or modifications
• Theft or loss after delivery

Void Warranty Conditions

Any warranty is void if the item has been altered, repaired by a third party, or improperly maintained.

Remedy

At our discretion, warranty remedies may include repair, replacement, or store credit, depending on availability and condition of the item.

Lost or Stolen Jewelry

Once delivery is confirmed to the address provided, we are not responsible for loss, theft, or misplacement of items.

Customers are encouraged to use secure delivery locations and consider insurance for high-value purchases.

Website Use

You agree not to misuse our website or engage in unlawful activity.

We may suspend or terminate access for violations of these terms.

Intellectual Property

All content is owned or licensed by Divine Diamonds & Jewelry and may not be used without permission.

Reviews and Customer Content

By submitting content, you grant us a non-exclusive right to use it for marketing and business purposes, subject to applicable law.

We may remove content that is misleading, unlawful, or inappropriate.

Fraud Prevention

We may verify identity and payment information for security purposes.

We reserve the right to cancel suspected fraudulent orders.

Limitation of Liability (Revised & Clarified)

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, or consequential damages arising from use of our website or products.
• Our total liability for any claim related to a purchase shall not exceed the amount paid for the product in question.
• We are not responsible for delays, delivery failures, or losses caused by third-party carriers or external events beyond our control.

Nothing in these Terms excludes liability that cannot be legally excluded under applicable consumer protection laws.

Indemnification

You agree to indemnify and hold harmless Divine Diamonds & Jewelry from claims arising from misuse of the website, violation of these Terms, or unlawful conduct.

Privacy

Your use of our website is subject to our Privacy Policy.

Third-Party Services

We are not responsible for third-party websites or services linked from our site.

Changes to Terms

We may update these Terms at any time. Continued use of the website constitutes acceptance of changes.

Governing Law

These Terms are governed by applicable laws in the jurisdiction of the business, unless otherwise required by law.

Severability

If any provision is found invalid, the remaining provisions remain in effect.

Entire Agreement

These Terms, together with our policies, constitute the full agreement between you and Divine Diamonds & Jewelry.