Refund policy
Return & Refund Policy
We have a 7-day return policy, which means you have 7 days after your item is delivered to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unaltered, and undamaged, with all original tags, packaging, certificates, grading reports, documentation, and accessories included. You will also need your receipt or proof of purchase.
Items showing signs of wear, scratching, damage, resizing, engraving, alteration, repair, or modification may not be eligible for return.
If a security or tamper-evident tag was attached to the item, it must remain intact and attached for the item to be eligible for return.
Starting a Return
To request a return, please contact us at:
eric@divinediamondsandjewelry.com
within 7 days of receiving your order.
If your return is accepted, we will provide you with return instructions, the appropriate return address, and, when applicable, a return shipping label.
Once a return has been authorized, the item must be shipped back within 5 business days of receiving the return authorization.
Items sent back without first requesting and receiving return authorization will not be accepted.
Please note that requesting a return does not automatically guarantee a refund. All returned merchandise must first be received, verified, and inspected.
Return Shipping
Unless the return is due to an item being defective, damaged upon arrival, or incorrect, the customer is responsible for return shipping costs.
If Divine Diamonds & Jewelry provides a prepaid return shipping label, the cost of return shipping may be deducted from your refund unless otherwise stated.
Original shipping, delivery, insurance, or expedited shipping charges are non-refundable unless the return is the result of an error by Divine Diamonds & Jewelry.
For your protection, high-value jewelry should only be returned using the shipping instructions provided by Divine Diamonds & Jewelry.
Damages and Issues
Please inspect your order upon receipt.
If your item arrives defective, damaged, or if you receive the wrong item, please contact us immediately at:
eric@divinediamondsandjewelry.com
so we can evaluate the issue and make it right.
Photographs or other documentation may be requested to help us evaluate damaged or incorrect merchandise.
Custom, Made-to-Order, and Altered Jewelry
Certain jewelry is made specifically for the customer and is therefore final sale.
The following items are not eligible for return or exchange:
- Custom-designed jewelry
- Made-to-order jewelry
- Personalized or engraved jewelry
- Rings or jewelry that have been resized
- Jewelry that has been altered or modified
- Special-order pieces made specifically at the customer’s request
Once production, customization, engraving, resizing, or alteration has begun, the order may no longer be canceled.
Loose Diamonds
Eligible loose diamonds must be returned in their original condition and must include the original laboratory grading report, certificate, packaging, and any accompanying documentation.
All returned loose diamonds are subject to identification, verification, and inspection before a refund is approved.
If an original grading report, certificate, or other required documentation is not returned, any applicable replacement, re-certification, or administrative costs may be deducted from the refund where permitted by law.
Diamonds that have been set into jewelry, altered, damaged, laser-inscribed after purchase, or otherwise modified after delivery are not eligible for return.
Sale Items and Gift Cards
Unfortunately, we cannot accept returns on:
- Final sale merchandise
- Sale or clearance merchandise
- Gift cards
Items designated as Final Sale at the time of purchase cannot be returned or exchanged.
Exchanges
The fastest way to receive a different item is to return your eligible item and, once the return has been accepted, place a separate order for the new item.
Custom, altered, resized, engraved, made-to-order, and final-sale merchandise cannot be exchanged.
Refunds
We will notify you once your return has been received and inspected and let you know whether your refund has been approved.
Simply receiving a returned package does not constitute acceptance of the return.
If approved, your refund will be issued to your original payment method within 10 business days.
Please remember that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at:
eric@divinediamondsandjewelry.com
If a returned item is missing required packaging, certificates, grading reports, accessories, or other components, or if the item is returned in a condition different from when it was originally delivered, Divine Diamonds & Jewelry reserves the right, where permitted by law, to deny the return or reduce the refund to account for diminished value or replacement costs.
Return Abuse and Fraud
Divine Diamonds & Jewelry reserves the right to refuse returns that do not comply with this policy or where there is evidence of fraud, abuse, alteration, substitution, or misuse of our return process.
All returned diamonds and jewelry may be inspected and verified before a refund is issued.
Questions
For any questions regarding returns, exchanges, or refunds, please contact: