Shipping policy

Shipping Policy

At Divine Diamonds and Jewelry, we take great care to ensure your jewelry is packaged securely and delivered safely.

Order Processing

In-stock orders are typically shipped within 48 hours of purchase.

Please note that custom, made-to-order, resized, engraved, or specially requested items may require additional processing time before shipment. Any applicable production timeline will be communicated separately.

Shipping Rates

Divine Diamonds and Jewelry offers complimentary shipping on all orders.

Orders outside of the United States are subject to applicable shipping charges. Shipping costs will be calculated and displayed at checkout.

Insured Shipping & Signature Requirement

All Divine Diamonds and Jewelry orders are insured while in transit.

Due to the value and nature of our jewelry, a signature is required upon delivery. Customers are responsible for providing a valid and secure shipping address and ensuring that an authorized person is available to sign for the package.

Carriers may make multiple delivery attempts or hold a package at an authorized pickup location if no one is available to sign.

Delivery Confirmation

An order is considered delivered when the shipping carrier confirms delivery and obtains the required signature.

The confirmed delivery date begins the customer’s 7-day return request period.

Customers must contact Divine Diamonds and Jewelry within 7 days of confirmed delivery to request an eligible return. All returns remain subject to the requirements, conditions, and exclusions outlined in our Return Policy.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for verifying that all shipping information is correct before completing an order.

Divine Diamonds and Jewelry is not responsible for delays, additional carrier fees, or delivery issues caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at Eric@divinediamondsandjewelry.com. Address changes cannot be guaranteed once an order has been shipped.

Carrier Delays

Once a package has been transferred to the shipping carrier, delivery times may be affected by circumstances outside the control of Divine Diamonds and Jewelry, including weather, carrier disruptions, holidays, or other transportation delays.

While we will make reasonable efforts to assist with delayed shipments, carrier delivery estimates are not guaranteed.

Lost, Missing, or Damaged Packages

Because all shipments are insured, please contact Divine Diamonds and Jewelry immediately if your package appears to be lost or arrives damaged.

Customers should report visible package damage or suspected loss as soon as possible so that we can assist with the appropriate carrier or insurance claim.

Please retain all packaging, shipping materials, and the item itself while a damage claim is being reviewed.

Missed or Refused Deliveries

Customers are responsible for making reasonable arrangements to receive and sign for their shipment.

If a package is returned to Divine Diamonds and Jewelry because of repeated missed delivery attempts, refusal of delivery, an incorrect address, or failure to retrieve the package from the carrier, additional shipping charges may apply before the order can be resent.

Refusing delivery does not automatically qualify an order for a refund or cancel the purchase. Any return remains subject to our Return Policy.

Questions

For questions regarding shipping, tracking, or delivery, please contact:

Divine Diamonds and Jewelry
Eric@divinediamondsandjewelry.com